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Refund Policy

Introduction

Welcome to the refund policy of Chartered Forensic Investigators Private Limited. This policy outlines our procedures for handling returns and refunds. By using our services, you agree to the terms stated below.

Types of Refunds

  1. Full Refund :

    • Customers can return products or cancel services within 30 days of purchase for a full refund.

    • Refunds will be issued to the original payment method.
       

  2. Partial Refund :

    • If a partial refund is applicable (e.g., for partially used services), we will calculate the refund amount based on the remaining value.
       

  3. Exchange-Only :

    • Instead of monetary refunds, customers can exchange purchased items for other products or receive store credit.

Eligibility for Refunds

  1. Product Returns:

    • To be eligible for a refund, products must be in their original condition, unused, and with all tags intact.

    • Proof of purchase (receipt or order confirmation) is required.
       

  2. Service Cancellations:

    • For service cancellations, notify us within the specified time frame.

    • Services already rendered are not eligible for refunds.

Exceptions

  1. Digital Products:

    • Due to the nature of digital products (e.g., software downloads, e-books), we do not offer refunds once the product is accessed or downloaded.
       

  2. Custom Orders:

    • Customized or personalized items are non-refundable unless defective.

How to Request a Refund

  1. Contact Us:

    • Email our customer support at admin@cfihelpline.com. 

    • Provide your order details and reason for the refund request.
       

  2. Return Process:

    • We will guide you through the return process, including shipping instructions (if applicable).

Processing Time

  1. Product Returns:

    • Once we receive the returned item, we will inspect it.

    • Refunds will be processed within 5 business days.
       

  2. Service Cancellations:

    • Service cancellations will be processed promptly.

Additional Details

Return Shipping Costs

  1. Product Returns:

    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product).
       

  2. Service Cancellations:

    • No shipping costs apply for service cancellations.

Damaged or Defective Items

  1. Product Returns:

    • If the returned item is damaged or defective, we will cover return shipping costs and issue a full refund.
       

  2. Service Cancellations:

    • If our service is found to be defective, we will promptly address the issue or provide a refund.

Refund Exceptions

  1. Gift Cards:

    • Gift cards are non-refundable.
       

  2. Late or Missing Refunds:

    • If you haven’t received your refund within the specified time frame, please contact us.

Contact Information

If you have any questions or need assistance, please contact our customer support team at Shwetank Soni, Office No. 204, Second Floor, Signature Tower, Plot No. DC - 2, Lal Kothi, District Shopping Centre, Jaipur, Rajasthan, 302015, India
 

Last updated : 01-07-2024

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